At Wilder and Soul, we take pride in offering custom and exclusive products through our preorder system. Because we begin production based on your commitment to purchase, cancellations and returns impact our operations significantly. Therefore, we have established the following policy:
IMPORTANT NOTE: Payments for pre-ordered items are charged immediately upon checkout, not when shipped.
Order Confirmation: - Once your order is placed, it is considered confirmed and cannot be altered. Please ensure all details are correct before finalizing your purchase. Please email sales@wilderandsoul.com or call (657) 341-9952 to confirm.
Cancellation Policy: - Cancellations must be made within 48 hours of placing the preorder. After this period, the deposit becomes non-refundable, and cancellations will result in the forfeiture of the deposit. - If a cancellation is requested after production has begun, you will be responsible for the full cost of the order.
Final Payment: - If order is noted for deposit, then the remaining balance is due before the order is shipped. Failure to pay the remaining balance within the specified time frame will result in the cancellation of your order, and the deposit will be forfeited.
Returns: - Due to the custom nature of our preordered items, returns are not accepted unless the product is defective or incorrect. In such cases, please contact us within 7 days of receiving your order to arrange a return or exchange.
Shipping Delays: - While we strive to meet estimated delivery times, please note that delays can occur due to production or shipping constraints. We will keep you informed of any changes to the expected delivery date.
