PRE-ORDER Shipping Info

  • At Wilder and Soul, we take pride in offering custom and exclusive products through our preorder system. Because we begin production based on your commitment to purchase, cancellations and returns impact our operations significantly. Therefore, we have established the following policy:

 

  • IMPORTANT NOTE: Payments for pre-ordered items are charged immediately upon checkout, not when shipped.

  • Order Confirmation:
    - Once your order is placed, it is considered confirmed and cannot be altered. Please ensure all details are correct before finalizing your purchase. Please email sales@wilderandsoul.com or call (657) 341-9952 to confirm.

    Cancellation Policy:
    - Cancellations must be made within 48 hours of placing the preorder. After this period, the deposit becomes non-refundable, and cancellations will result in the forfeiture of the deposit.
    - If a cancellation is requested after production has begun, you will be responsible for the full cost of the order.

    Final Payment:
    - If order is noted for deposit, then the remaining balance is due before the order is shipped. Failure to pay the remaining balance within the specified time frame will result in the cancellation of your order, and the deposit will be forfeited.

    Returns:
    - Due to the custom nature of our preordered items, returns are not accepted unless the product is defective or incorrect. In such cases, please contact us within 7 days of receiving your order to arrange a return or exchange.

    Shipping Delays:
    - While we strive to meet estimated delivery times, please note that delays can occur due to production or shipping constraints. We will keep you informed of any changes to the expected delivery date.

Every Hat Helps

When you shop with us, you're not just buying a quality hat—you’re stepping into something bigger. We give 3% of every sale to Children’s Relief International (CRI), a ministry sharing the light of Christ with the poor in Word and deed.

CRI partners with local leaders to serve widows, refugees, orphans, and families in deep poverty across Malawi, South Asia, Mozambique, Jordan, and more. Your support helps bring practical care and Gospel hope to those who need it most.

Learn More

This is Hill Country

CRI partners with local leaders in hard places—what they call “hill country”—to serve the poor in both Word and deed.

Our Partnership with CRI

Over the past year, we kept crossing paths with CRI—and it began to feel like more than coincidence. The way they serve the poor in both Word and deed, through long-term partnerships with local leaders, resonated deeply with us. As we prayed through where to give and how to use our business for something bigger, we felt clearly led to partner with CRI.

Learn More

Every purchase supports CRI’s ministries around the world—meeting urgent needs through education, nutrition, housing, and discipleship.